Email Virtual Assistant
Classify your clients email requests
Automatize your responses
Enhance your quality of service
The pain point
Customer service in the banking industry has dramatically evolved over the past 2 decades with the rise of digital services. Customer service representatives are expected to handle an increasing number of email requests at a much faster pace than ever before.
However, chances are that this growing number of emails discourage staff responsiveness and therefore damage customer care itself, increasing customer discontent, as well as, ultimately, churn rate.
So, how to improve efficiency while at the same time maintaining service quality?
How Saagie helps?
Saagie helps your customer support team to be more efficient by providing the most accurate answers in the shortest time.
With the “Email Virtual Assistant” feature, you can set up your own smart canned response application fitted to your exact requirements and anticipate your customers’ needs.
Email Virtual Assistant allows:
- An automatic classification of the topics mentioned by the customers such as wire transfers, meetings, churn risk, specific requests, etc… through Machine Learning.
- The automation of very simple requests (cheque books, credit cards, etc.) and pre-filled response to more complex requests (wire transfers, debit).