Email Virtual Assistant

Classify your clients email requests

Automatize your responses

Enhance your quality of service

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problem The pain point

Customer service in the banking industry has dramatically evolved over the past 2 decades with the rise of digital services. Customer service representatives are expected to handle an increasing number of email requests at a much faster pace than ever before.

However, chances are that this growing number of emails discourage staff responsiveness and therefore damage customer care itself, increasing customer discontent, as well as, ultimately, churn rate.

So, how to improve efficiency while at the same time maintaining service quality?

customer data

help How Saagie helps?

customer data

Saagie helps your customer support team to be more efficient by providing the most accurate answers in the shortest time.

With the “Email Virtual Assistant” feature, you can set up your own smart canned response application fitted to your exact requirements and anticipate your customers’ needs.


Email Virtual Assistant allows:

  • An automatic classification of the topics mentioned by the customers such as wire transfers, meetings, churn risk, specific requests, etc… through Machine Learning.
  • The automation of very simple requests (cheque books, credit cards, etc.) and pre-filled response to more complex requests (wire transfers, debit).

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impact What are the benefits?

increasing
An increase by
20%
of overall advisors productivity
fast-mail
Customers requests processed in
48h max
vs more than 72 hours previously
satisfied
Overall
enhancement
of quality of service and customer satisfaction
Discover your next Big Data Platform!
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